Reviews & Ratings
Collect, moderate, reply to, and display product and store reviews everywhere shoppers decide.
60 articles
- 📥 Find your way around ReviewsThe Reviews page tab by tab: the review list, its views, search and filters, what each button does, acting on many reviews at once, and the review popup.
- 🪢 Share reviews between products with groupsCombine reviews across products so their pages share them (variants of one listing already do): an identical group for the same product sold as separate listings, a bundle for a…
- 📜 See a review's history in its timelineEvery review keeps a timeline: how it came in, who approved and published it, each reply and request, and what the customer changed. What each line means and what it…
- ✅ Publish and archive reviewsWork through the reviews waiting for you and take any review off your store: what Publish and Archive do, Publish and next, reviews held by your rules or by QI,…
- 🗣️ Reply to reviewsAnswer a review in public or in private, negative reviews included, let QI draft it, email it to the customer, and edit or delete it later. Where shoppers see your…
- 📌 Pin and feature your best reviewsShow a review in your Home Carousel, pin it to the top of its product page, do both for many reviews at once, find the ones you've picked, and share…
- ✏️ Ask a customer to edit their reviewOnce you've fixed a customer's problem, email them a link to update their review. What they can change, what the email says, and what happens after.
- 👥 Customer profilesEveryone who reviewed your store, with their reviews, orders and spend. The figures, the VIP, Active and Lapsed views, a customer's profile, and asking them for a review.
- 🗃️ Import reviews from a CSV fileBring reviews in from a spreadsheet, another tool or your Google reviews: map the columns, check every row, import the ones that pass, and read the error report.
- 📤 Export your reviewsDownload your reviews as a CSV to back them up, read them in a spreadsheet or bring them back later: the filters, what's in the file, and how long it…
Collecting Reviews
Automated review requests, the review form, rewards, QR codes, and attributes.
- 📬 How automated review requests workThe surest way to get more reviews. Review request timing (when Quoli asks your customers for a review), who gets asked, the reminder and photo request that follow, and how…
- 🚦 Choose which reviews go liveSettings ▸ Collect & publish: which new reviews publish on their own (auto-approve), which wait for your approval, confirmation emails for on-site reviews, featuring new reviews and the QI confidence…
- 🏪 Collect and manage store reviewsReviews of your business as a whole: where they come from, the Store reviews tab, what you can do with each one, and where they show on your store.
- 👤 Collect reviews in customer accountsReview your order: customers review what they bought on the order's page in their account. Adding it, when each product opens, the form, rewards, and how these reviews show in…
- 🏬 Ask for a review at your point of saleAfter each in-store sale, a QR code with your logo on the receipt screen, or the review request emailed on the spot. Turning it on, what staff and customers see,…
- 🔗 Collect reviews with QR codes and linksYour store's own review link and branded QR code, for packaging, counters, social bios and chats, and where the store reviews they bring in show up.
- 📸 Collect photo and video reviewsGet more customer photos and videos: the form's media step, the photo request email, bigger rewards for media, the limits, and everywhere your media shows.
- 🎁 Reward reviews with discountsThank reviewers with a discount on their next order as a review incentive, give more for photos and videos, and set the code type, expiry and reminder.
- 🎛️ Customize your review formEvery option in Settings ▸ Review form: the rating scale, photos and videos, the shopper details it asks for, every line of its text, and the live preview.
- 📋 Track review requestsEvery order Quoli receives, new ones included, and where its review request stands: the figures for the period, the views, search and date filter, what each status means, and Send…
- ✉️ Send a review request manuallyAsk any customer for a review by hand, send a scheduled request early, and what to do when a request can't be sent. Every plan includes 50 a month.
- 📝 Ask review questions (attributes)Choose the questions your review form asks, add them in a click from the library or write your own custom questions, keep them tidy, and read the answers in Reviews…
- 📲 Send review requests over WhatsAppQuoli's own WhatsApp review requests are coming soon. Get early access, or send requests on WhatsApp today through a partner app our team connects for you.
Migration
Step-by-step guides for moving your reviews to Quoli from any other app.
- 🧾 Migrate from YotpoExport your reviews from Yotpo and import them into Quoli with Generic CSV: the five columns to match yourself, and what to tidy in the file first.
- 🧳 Switching to Quoli: what to expectSwitch review apps and bring your reviews with you: which apps Quoli imports as they are, what comes across, what doesn't, and the order that keeps your store covered.
- 🌱 Migrate from JunipExport your reviews from Junip and import the file into Quoli as it is, with photos, videos, replies, votes, recommendations and Verified badges.
- 🗳️ Migrate from Reviews.ioExport your reviews from Reviews.io and import the file into Quoli as it is: how products are matched, company reviews as store reviews, and what the export leaves out.
- 🔖 Migrate from StampedExport your reviews from Stamped and import them into Quoli with Generic CSV: most columns are matched for you, and one is yours to pick.
- 🧰 Migrate from any other appBring reviews from Okendo, Webtex or any app that exports a CSV: the ready-made imports, the three columns every file needs, and how to match the rest.
- ⚖️ Migrate from Judge.meExport your reviews from Judge.me and import the file into Quoli as it is: the steps, what comes across, and what to check after.
- 👀 Migrate from LooxExport your product and store reviews from Loox and import them into Quoli, with their photos, videos, replies and Verified badges.
Displaying Widgets
Add and customize every storefront widget, from star ratings to the All Reviews Page.
- 🌍 Widgets in every languageThe 19 languages Quoli's widgets speak, how each shopper's language is chosen, what gets translated and what stays as written, and the text you can change in each block.
- 🙋 The question formHow shoppers ask about a product before they buy: the Ask a question form, the thank-you screen, what happens next, and how answers show in the Questions tab.
- ✍️ The review formWhat shoppers see when they write a review, step by step: the rating, photos and videos, the review, your questions, their name and email, rewards and the thank-you screen, on…
- 💻 Add widgets with codeFor themes without app blocks, or to place a widget exactly where you want it: every widget's snippet, where to paste it, the Home Carousel's options, and what a snippet…
- 🔎 Filters, sorting and searchHow shoppers narrow your reviews down: search, the star, photo and attribute filters, the five sort orders, the result count, empty results and the three ways more reviews load.
- 🪪 Review cardsEvery part of a review card, from the reviewer's photo, name and Verified buyer badge to the photos, your reply, Useful and Share, and the setting in Quoli or your…
- 📊 The rating summaryThe score card at the top of your reviews: the average and stars, the rating bars that filter the list, the featured attribute, the would recommend line and Write a…
- 🔍 The review popupThe full review that opens from any widget: photos and videos at full size, the whole review with its answers and your reply, Useful and Share, and stepping from one…
- 🧱 Grid Reviews WidgetA masonry wall of photo, video and text reviews under your rating summary: the cards, the columns, every block setting and the code.
- 💬 PDP Reviews WidgetThe full reviews section for your product page: every part, every filter, every block setting and the code for themes without app blocks.
- ⭐ Product Star RatingsThe stars and review count under your product title: every layout, what a click does, products with no reviews, every block setting and the code.
- 🔔 Popup WidgetYour latest reviews popping up in a corner of every page, one at a time: what shoppers see, the timing, which pages and reviews, every setting.
- 📑 Reviews SidebarA button on the edge of every page that opens a panel of your store's reviews: the button styles, what's in the panel, every setting and the code.
- 🎠 Home CarouselYour best reviews on your home page in eight styles: what each one shows, which reviews it picks, every block setting and the code.
- 🏅 Rating BadgeYour store's rating in a small card for your header, footer or product page: what it shows, what a click does, every block setting and the code.
- 🛡️ Trust BarYour store's rating in one full-width line, a trust badge for your home page or footer: what it shows, what a click does, every block setting and the code.
- 🛒 Cart ReviewsReviews of the exact products in the cart, two at a time, as a last nudge before checkout: what shoppers see, which reviews it picks, every block setting and the…
- 🧩 How widgets workSettings ▸ Widgets, the Quoli Core Script, the three ways a widget goes on your store, what Active means, and every widget in the library.
- 📖 All Reviews PageA page with every review in your store, its rating and your customers' photos: how to set it up, what shoppers see, every block setting and search snippets.
- 🗂️ Collection RatingsStars under every product card on your collection and search pages: how to add the code to your product cards, what shows and the layout options.
- 🏷️ Show attributes on your widgetsThe questions customers answer beside their stars, like skin type or fit: where the answers show on your widgets, the featured average, filters, and how to set them up.
Troubleshooting
Quick fixes for the most common setup, sending, and display issues.
- 🩺 A widget isn't showing on my storefrontReviews or a widget not showing on your store, even after you publish a review? Six checks, in order: the Core Script, your live theme, the page, what it has…
- 📭 Review request emails aren't going outReview request emails not sending, or a customer didn't get theirs? What each state in Review requests means, why a request can't send, and the settings and limits that stop…
- 🌟 Ratings aren't showing on collection pagesCollection Ratings is a line of code in your theme's product card, not a block. Where it goes, why stars can be missing, and themes that show their own stars.
- ⏳ Imported reviews aren't visible yetImported reviews missing from your store? Check the import finished, the reviews are published, they found their product, and where store reviews go. Plus how long stars take to update.
- 🖌️ I switched themes and my widgets disappearedQuoli's widgets live inside each theme, so a new theme starts without them. What carries over, how to put Quoli back in a few minutes, and how to set up…
- 🚪 What happens when you uninstall QuoliWhat stops, what stays and what comes back if you reinstall: widgets, review requests, billing, your reviews and the ratings saved on your products.
- 🎭 Widgets don't match my theme's lookQuoli's widgets take their colors and fonts from Settings ▸ Brand, not from each block. Which settings reach your store, how to match your theme's font, and older blocks that…
- 📎 A photo or video won't uploadWhat the review form accepts, what each message a shopper sees means, and the Review form settings that decide photo and video limits.