Troubleshooting

Quick fixes for the most common setup, sending, and display issues.

8 articles

🩺 A widget isn't showing on my storefrontReviews or a widget not showing on your store, even after you publish a review? Six checks, in order: the Core Script, your live theme, the page, what it has…
📭 Review request emails aren't going outReview request emails not sending, or a customer didn't get theirs? What each state in Review requests means, why a request can't send, and the settings and limits that stop…
🌟 Ratings aren't showing on collection pagesCollection Ratings is a line of code in your theme's product card, not a block. Where it goes, why stars can be missing, and themes that show their own stars.
⏳ Imported reviews aren't visible yetImported reviews missing from your store? Check the import finished, the reviews are published, they found their product, and where store reviews go. Plus how long stars take to update.
🖌️ I switched themes and my widgets disappearedQuoli's widgets live inside each theme, so a new theme starts without them. What carries over, how to put Quoli back in a few minutes, and how to set up…
🚪 What happens when you uninstall QuoliWhat stops, what stays and what comes back if you reinstall: widgets, review requests, billing, your reviews and the ratings saved on your products.
🎭 Widgets don't match my theme's lookQuoli's widgets take their colors and fonts from Settings ▸ Brand, not from each block. Which settings reach your store, how to match your theme's font, and older blocks that…
📎 A photo or video won't uploadWhat the review form accepts, what each message a shopper sees means, and the Review form settings that decide photo and video limits.