Not every shopper's doubt is answered by a review. The question form lets them ask you directly from the product page, and your answer then shows for every shopper who has the same question.
Opens from | Ask a question in the Questions tab of the PDP Reviews Widget and the Grid Reviews Widget |
Answer in | Questions in Quoli |
Set up in | Settings ▸ Question form |
Plans | Every plan |
The form
One short screen: the product's photo and name, then three fields, all required.
Field | What it's for |
Your question | What they want to know, in their own words. |
Your name | Shown with the question on your store. |
Private. Your answer is emailed to it. |
Send question lights up once all three are filled in and the email looks right.
After they send it
What happens next:
The shopper sees your thank-you screen: Question sent by default.
It waits in Questions in Quoli, and you can get an email about each new one.
You answer it there. Only answered questions show on your store.
Quoli emails the shopper your answer.
Your answer then stays on the product page for every shopper who comes after.
The Questions tab
➀ Questions tab. Beside Reviews, with how many answered questions the product has.
➁ Search. Finds questions by their words.
➂ Sort. Most recent or Oldest.
➃ Ask a question. Opens the form.
➄ The question. With who asked it and when.
➅ Your answer. Under your store's name with a Store tag, so shoppers know it's official.
Link straight to the tab by adding #quoli-questions to a product link. To show reviews only, set the widget's Surfaces shown to Reviews only, and the Questions tab and its button go away.
On phones
The form fills the screen, with Send question at the bottom.
Change the form
➀ Question form. The heading, the example text in the question box and the button label.
➁ Thank-you screen. Its heading and message.
➂ How questions work. The four steps above, with shortcuts to Questions and to the emails.
➃ Live preview. The form and the thank-you screen, in your brand colors.
The field names and help lines show in the shopper's language. Text you change shows as you wrote it, and text left at its default follows the shopper's language too.
💡 Tip: Answer the first few questions on a product within a day. Answered questions stay on the page, so each one saves the next shopper from asking.