No dedicated guide for your old app? You are still covered twice over. The import wizard ships extra ready-made mappings beyond the big names, and the generic CSV path handles literally anything that can export a spreadsheet, Okendo included. And as always, white-glove migration on any paid plan means you can hand the file to us instead.
Check the wizard first
Open Reviews, then Import & Export, click Import reviews, and look at the source list. Beyond the apps with their own guides, presets exist for Fera, Growave, and AliExpress. If your app is listed, pick it and the columns map themselves, the rest of the flow matches every other migration.
The generic CSV path, for everything else
Export reviews from your old app as a CSV. Every serious reviews tool has this somewhere in settings, and their support can point to it if not.
Choose Generic CSV file as the wizard source. Grab Download template to see exactly which columns Quoli expects, and Download sample for a filled example.
Upload your file and map the columns: rating, text, customer name and email, product, date, media links. The mapping step shows your file's headers next to Quoli's fields, so it is matching, not engineering.
Run Validate sample. It checks rows before anything imports and explains every warning.
Enter your email under Notify when done and click Start import. Results arrive by email.
[SCREENSHOT: Generic CSV mapping step]
Notes for common cases
Okendo. Export your reviews CSV from Okendo and use the generic path. Okendo attribute data can be recreated natively with Quoli attributes, and on Unlimited, Extract with QI backfills values from your imported review text.
AliExpress. The preset imports product reviews from AliExpress exports, useful for stocking a new catalog with its existing feedback. Import honestly and moderate before publishing.
Anything ancient or odd. If the export is messy, send it to us in the messenger. Fixing strange CSVs is a normal day in white-glove migration.
š” Tip: Product matching rides on product handles or IDs. If your old app stored products by name only, add a handle column to the file before importing, ten minutes in a spreadsheet that saves an hour of manual matching after.