Photo and video reviews are your most powerful conversion tool. Shoppers who see real customer photos are significantly more likely to buy. Quoli makes it easy to collect visual reviews and even nudge customers who forgot to attach media.
Before you start
Make sure automated review collection is set up.
Enable photo and video reviews
Open Quoli from your Shopify admin.
Click Reviews in the left menu.
Select the Collect Reviews tab at the top.
Click Photo/video reviews in the left panel.
Set Photo Reviews to Enabled.
Set Video Reviews to Enabled.
Click Save.
Once enabled, customers will see a photo/video upload option on your Review Collection Form.
Set up photo/video reminders
Some customers submit a text review but skip the media upload. Quoli can automatically follow up with a reminder to add photos or videos.
In the same Photo/video reviews settings panel, find Photo/Video Reminder.
Set it to Enabled.
Choose the reminder interval — how many days after the initial review submission to send the nudge (1–14 days).
Click Save.
💡 Pro Tip: Set the photo/video reminder to 2 days after the initial review. This gives customers time to take quality photos while keeping the experience fresh. Pair this with a photo discount (e.g., extra 5% off) for best results.
Tips for getting more visual reviews
Offer higher rewards for media — give a bigger discount for photo reviews than text-only, and an even bigger one for video. See Discounts & Rewards.
Show existing visual reviews prominently — when customers see others posting photos, they're more likely to do the same. Use the Media Carousel on your homepage.
Include clear instructions — in your review request email, mention that you'd love to see their photos. A simple "Snap a pic of your order!" goes a long way.
Enable the reminder — this alone can increase your photo/video attachment rate by 20–30%.
Repurpose UGC — once you have visual reviews, use them in UGC Ads for social media marketing.
⚠️ Heads up: Video reviews use more storage. If you're on the Free plan, you may want to start with photo reviews only and upgrade when you need video support.
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