Many customers read WhatsApp long before they open an email. Quoli's own WhatsApp review requests are on the way. Until then, you can send review requests on WhatsApp through a partner app, and our team connects it for you.
Where | Settings ▸ Channels, and Settings ▸ Integrations ▸ WhatsApp |
Today | Through a partner app: Dondy, WhatFlow or Intellexal Solutions (ITS) |
Plans | Partner apps on every plan. Quoli's own WhatsApp requests are coming soon. |
Your request channels
➀ Review request emails. Active while your review requests are on, and Off when the first request is set to Never. Edit emails opens your request emails, and Set timing opens Collect & publish.
➁ WhatsApp review requests. Coming soon: customers will rate their order right in the chat.
➂ Get early access. Opens an email to our team with your request typed in. SMS review requests have the same button.
➃ WhatsApp apps. Opens Settings ▸ Integrations, where the partner apps are.
Each card pictures the flow with your own timing and brand colors: the order event, the wait, and the message your customer gets.
Send on WhatsApp today
➀ Contact our team. Opens an email to our team asking to connect that app.
➁ Install app. Opens the app's listing so you can install it. ITS has no listing, so its card has Visit website instead.
App | What you need |
Dondy: WhatsApp Marketing+Chat | The Dondy app, with your WhatsApp Business number connected |
WhatFlow: Whatsapp Automation | The WhatFlow app, with your WhatsApp Business number connected |
Intellexal Solutions (ITS) | A WhatsApp Business API account with ITS |
To connect one:
Open Settings ▸ Integrations and pick the WhatsApp tab.
Install the app and connect your WhatsApp Business number in it. For ITS, set up your account with them.
Click Contact our team on its card. We connect it to Quoli with you.
Once it's connected, customers get their review request on WhatsApp. WhatsApp can only reach customers who left a phone number with their order.
Quoli's own WhatsApp requests
Quoli is building its own WhatsApp review requests, so customers can rate their order right in the chat with no partner app. Click Get early access on the WhatsApp card to be among the first stores to try them. SMS review requests are on the way too.
Your review request emails keep running in the meantime, as How automated review requests work explains.
💡 Tip: If most of your customers chat on WhatsApp, connect a partner app now and ask for early access too. You'll hear first when Quoli's own WhatsApp requests are ready.