Reviews ▸ Review requests lists every order Quoli received from your store, with where its review request stands. The figures on top sum up the period, and the views and search find any order in a moment.
Where: Reviews ▸ Review requests
Shows: Every order, newest first, with its request status
Period: All time, or the last 7, 30 or 90 days
Plans: Every plan
The figures
➀ Orders. Orders placed in the period that Quoli received from your store.
➁ Waiting for fulfillment. Orders not fulfilled yet. Unless your requests start after purchase, each one's request is scheduled once it ships.
➂ Requests sent. Orders whose request went out, automatically or by hand, including reminded and reviewed ones.
➃ Queued. Fulfilled orders whose request goes out on its scheduled day.
While your plan's review requests are used up, a fifth figure, Over plan limit, counts the orders that came in meanwhile. They're part of Orders too.
Click Requests sent or Queued to list those orders, and click again to see them all. The figures follow the date filter below.
The order list
➀ Views. All, Queued, Sent, Reminded, Reviewed, Can't send and Canceled, plus Over plan limit when you have such orders.
➁ Search. An order number, with or without #, or part of a customer's name or email. It searches every order, not just the page in view.
➂ Date. Orders placed at any time, or in the last 7, 30 or 90 days.
➃ Order. Opens the order in your store admin.
➄ Review request. Where the order's request stands.
The list shows 25 orders a page. Send now is the one action here: a request can't be resent, canceled or exported. To ask a customer again, send them a manual request. The address keeps your view, search, date and page, so you can bookmark a view or share it. When nothing matches, Clear all brings every order back.
Every status
Scheduled. The request goes out on the day shown, counted from fulfillment, from delivery, or from the order itself when requests start after purchase. Send now sends it today.
Waiting for fulfillment. The order isn't fulfilled yet, and your requests start after fulfillment or delivery. Its request day is set once it ships.
Sent. The request went out, with how long ago.
Sent by hand. You sent it as a manual request. These orders carry a Manual request badge.
Reminder sent. No review came in, so the reminder went out too.
Reviewed. The customer wrote their review.
Can't send. The order has no email, or the customer unsubscribed or is on your blocklist. Nothing is sent and nothing comes off your allowance.
Paused. Your plan's review requests are used up, so this queued request waits until the date shown, when the count starts over. Send now isn't offered meanwhile.
Over plan limit. The order came in after your plan's review requests were used up. It counts in your analytics but is never asked for a review, even once the count starts over.
Canceled. The order was canceled, so it isn't asked.
Requests off. The first request is set to Don't send automatically in Settings ▸ Collect & publish.
An order shipped in more than one package shows a row for each package, Package 1 of 2 and so on, each with its products and its own status and date. Items not shipped yet show under Not shipped yet, waiting for fulfillment. The figures and views still count each order once.
A refunded order carries a Refunded badge and is never asked. How automated review requests work explains the timing behind each status.
💡 Tip: Look at Can't send once a month. Orders without an email often come from a sales channel that doesn't pass the customer's address on, and when you have their address, a manual request can still reach them.