Quoli sends 12 emails: 9 to your shoppers, from review requests to discount codes, and 3 to you. The email library shows each one as it really looks, with your products and your brand, so you can see what a shopper gets before you change a word.
Where | Settings ▸ Emails ▸ Email templates |
Emails | 9 to shoppers, 3 to you |
Plans | Every email on every plan |
The library
➀ Types. All types, Requests, Discounts, Notifications and Sent to you, with their counts.
➁ Status and search. Show only Active or Inactive emails, or find one by name.
➂ The email. A preview of the email as it goes out, with up to three of your products.
➃ Name, status and when it's sent. Active emails go out; Inactive ones are switched off.
➄ Edit template. Opens the email in the editor. The three emails sent to you have Preview instead.
Emails your shoppers get
When it goes out | Turn it on or off in | |
Review request | The number of days you choose after an order is fulfilled, delivered or bought. 7 days to start. | The email's editor |
Review request reminder | Once, a few days after the request, if the shopper hasn't reviewed yet. 2 days to start. | |
On-site review confirmation | Right after a review from the on-site form, asking the shopper to confirm it. | Settings ▸ Collect & publish |
Photo and video request | A day after a text-only review is published, asking for a photo or video. | Settings ▸ Collect & publish |
Photo and video discount | Right after a review earns a discount code. | The email's editor |
Media discount reminder | Once, a few days before an unused code expires. 2 days to start. | |
Reply notification | When you reply to a review and choose to email the customer. | The email's editor |
Review edit request | When you ask a reviewer to edit their review. Once per review. | The email's editor |
Question answered | When you first answer a shopper's question, if they left an email. | The email's editor |
No email goes to an address on your blocklist, an address that bounced, or a shopper who unsubscribed from that kind of email. On the Free plan, shopper emails end with "Powered by Quoli".
Emails sent to you
When it goes out | |
Review digest | Weekly or monthly, with new reviews, revenue attribution and questions waiting. |
New review alert | Each time a shopper posts a review. |
New question alert | Each time a shopper asks a question and leaves an email. |
You turn these on or off, and choose who gets them, in Settings ▸ General ▸ Notifications. Preview shows each one with sample figures.
💡 Tip: Read your Review request as a shopper would, on a phone. It's the email most of your reviews come from, so a clear subject and a short message pay off more than any other change.