Customer Profiles give you a 360° view of every buyer — their orders, reviews, questions, discount usage, and lifetime value. Use this to identify your best customers, follow up on feedback, and personalize your approach.
Access a customer profile
Open Quoli → Reviews → Manage Reviews.
Click on any customer's name to open their profile.
You can also search for a customer by name or email using the search bar at the top of the page.
Orders tab
See every purchase this customer has made, including product names, quantities, prices, SKUs, and order dates. Use this to spot repeat buyers — they're your best candidates for referral programs and VIP outreach.
Reviews tab
Every review this customer has submitted, including the product reviewed, star rating, full review text, submission date, and any photos or videos attached.
Questions tab
All product questions this customer has asked, along with the product name, question text, date, and your reply (if any). You can respond to unanswered questions directly from this view.
Requests tab
Track the status of every review request sent to this customer. Each entry shows the associated order, request status (Sent, Pending, Scheduled, or Cancelled), and available actions like resend, cancel, or schedule.
💡 Pro Tip: If a loyal customer hasn't left a review yet, use the Requests tab to send a manual review request. Personal outreach to repeat buyers often yields the best, most detailed reviews.
Customer details sidebar
The right sidebar summarizes the customer's overall value at a glance:
Total purchases — Lifetime spend with your store.
Orders placed — Total order count.
Reviews left — Number of reviews submitted.
Products reviewed — Which products they've reviewed.
Asking about — Products they've asked questions about.
Discounts issued / redeemed — Coupon codes and revenue generated from them.
How to use customer profiles
Identify brand advocates — Customers with multiple 5-star reviews and photos are your best UGC sources. Reach out for testimonials or ambassador programs.
Resolve issues — If a customer leaves a negative review, check their profile for context (order history, past interactions) before responding.
Personalize outreach — Reference specific products they've purchased or reviewed in your communications for a more personal touch.
Track discount ROI — See which customers redeem review incentive codes and how much revenue they generate through those discounts.
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