Some of your best five-star reviews start as two-star reviews. A customer hits a problem, you fix it well, and their opinion genuinely changes. The review edit link closes that loop: instead of the outdated rating sitting on your storefront forever, the customer gets a secure link to revise their own review.
Review edit requests are available on Starter and up.
When to use it
One rule: resolve first, ask second. An edit request before the fix reads as pressure. After a replacement has arrived or a refund has landed, it reads as closure, and customers often upgrade the rating without being asked to.
Send the link
Open the review in Reviews, then Manage, and click View detail.
Find the Request edit card.
Choose Send via email, or Copy link to paste it into a support conversation yourself.
[SCREENSHOT: Request edit card in the review detail]
The email uses the review edit request template from your email library, in your brand like every other Quoli email.
What the customer sees
The link opens their original review, prefilled and editable: rating, text, and media. They adjust whatever they want and resubmit. No account, no password, and the link is tied to that one review only.
Good to know
There is a cooldown per review. After sending, the card shows when you can send the next request, so customers never get spammed.
The updated review goes through your normal publish rules.
Pair it with a private reply that says the fix is done, then the edit invitation feels like a natural next step.
š” Tip: Make this part of your support playbook: resolve the issue, send a private reply confirming the fix, then send the edit link from the same review detail view. Two minutes of work, and your rating reflects reality.