Quoli sends 12 emails: 9 to your shoppers, from review requests to discount codes, and 3 to you. The email library shows each one as it really looks, with your products and your brand, so you can see what a shopper gets before you change a word.
Where: Settings ▸ Emails ▸ Email templates
Emails: 9 to shoppers, 3 to you
Plans: Every plan. The two discount emails go out when you reward reviews, on Starter and up.
The library
➀ Types. All types, Requests, Discounts, Notifications and Sent to you, with their counts.
➁ Status and search. Show only Active or Inactive emails, or find one by name.
➂ The email. A preview of the email as it goes out, with up to three of your products.
➃ Name, status and when it's sent. Active emails go out; Inactive ones are switched off.
➄ Edit template. Opens the email in the editor. The three emails sent to you have Preview instead.
Emails your shoppers get
Review request. When it goes out: The number of days you choose after an order is fulfilled, delivered or bought. 7 days to start. Turn it on or off in: The email's editor.
Review request reminder. When it goes out: Once, a few days after the request, if the shopper hasn't reviewed yet. 2 days to start. Turn it on or off in: Settings ▸ Collect & publish.
On-site review confirmation. When it goes out: Right after a review from the on-site form, asking the shopper to confirm it. Turn it on or off in: Settings ▸ Collect & publish.
Photo and video request. When it goes out: The number of days you choose after a review without a photo or video, asking for one. Off to start. Turn it on or off in: Settings ▸ Collect & publish.
Photo and video discount. When it goes out: Right after a review earns a discount code. Turn it on or off in: The email's editor.
Media discount reminder. When it goes out: Once, a few days before an unused code expires. 2 days to start. Turn it on or off in: Settings ▸ Discounts.
Reply notification. When it goes out: When you reply to a review and choose to email the customer. Turn it on or off in: The email's editor.
Review edit request. When it goes out: When you ask a reviewer to edit their review. Once per review. Turn it on or off in: The email's editor.
Question answered. When it goes out: When you first answer a shopper's question, if they left an email. Turn it on or off in: The email's editor.
No email goes to an address on your blocklist, an address that bounced, or a shopper who unsubscribed from that kind of email. On the Free plan, shopper emails end with "Powered by Quoli".
Emails sent to you
Review digest. When it goes out: Weekly or monthly, with new reviews, revenue attribution and questions waiting.
New review alert. When it goes out: Each time a shopper posts a review.
New question alert. When it goes out: Each time a shopper asks a question and leaves an email.
You turn these on or off, and choose who gets them, in Settings ▸ General ▸ Notifications. Preview shows each one with sample figures.
💡 Tip: Read your Review request as a shopper would, on a phone. It's the email most of your reviews come from, so a clear subject and a short message pay off more than any other change.