Switching from Okendo to Quoli? This guide walks you through the entire migration — from exporting your Okendo reviews to importing them into Quoli and going live. Quoli has built-in CSV mapping for Okendo exports, making the transition seamless.
💡 Good to know: Quoli has pre-built CSV mapping for Okendo exports. No manual column reformatting needed — export from Okendo, upload to Quoli, and the system maps everything automatically.
Before You Start
Make sure you have:
1. An active Quoli account with the app installed on your Shopify store.
2. Access to your Okendo dashboard to export reviews.
3. A backup of your Okendo data (recommended before any migration).
Step 1: Export Reviews from Okendo
1. Log in to your Okendo dashboard.
2. Navigate to Reviews in the main menu.
3. Click the Export option to download your reviews.
4. Select all reviews and export as CSV.
5. Download the CSV file to your computer.
⚠️ Important: Export all review statuses (published, pending, hidden) to ensure a complete migration. You can manage review status in Quoli after import.
Step 2: Import into Quoli
1. In your Quoli dashboard, go to Reviews → Import/Export.
2. Click Import Reviews.
3. Select "Import from other apps".
4. Choose Okendo from the dropdown menu.
5. Upload the CSV file you exported from Okendo.
6. Quoli automatically maps all Okendo CSV columns — review text, star rating, customer name, product, date, attributes, and media.
7. Preview the mapping to confirm everything looks correct.
8. Click Import to start the process.
Step 3: Review & Publish
Imported reviews are set to pending by default.
1. Go to Reviews → All Reviews and filter by Pending.
2. Spot-check reviews for accuracy — ratings, text, customer names, product associations, and any custom attributes.
3. Use Bulk Actions → Publish All to approve all at once, or review individually.
4. Check your storefront to confirm reviews display correctly in your widgets.
Step 4: Go Live & Clean Up
1. Set up your Quoli widgets — see 🧩 Widgets Library Overview.
2. Configure review request automation — see 📦 Orders & Review Requests.
3. Uninstall Okendo from your Shopify admin to avoid conflicts.
4. Remove any Okendo code snippets or theme modifications from your Shopify theme.
💡 Pro Tip: Before uninstalling Okendo, document your custom attribute configurations and email templates so you can set up equivalents in Quoli.
What Gets Migrated
Included: Review text, star ratings, customer names, customer emails, review dates, product associations, custom attributes (where available in the export), and photo/video attachments.
Not included: Okendo-specific features like surveys, referral data, or advanced segmentation rules. These are proprietary to Okendo and not part of the standard review export.
Troubleshooting
Products not matching: Quoli matches reviews to products using product handles or IDs. If some reviews aren't linked correctly, verify your Shopify product catalog hasn't changed since the reviews were collected.
Custom attributes not importing: If Okendo custom attributes (like "Fit," "Quality," etc.) don't map directly, you may need to set up equivalent attributes in Quoli first. Check Quoli Attributes for setup instructions.
Missing media: Ensure your Okendo export includes media URLs. Some plan tiers may not include photo/video data in the CSV export.
Need help? Contact [email protected] and we'll assist with your migration.
Related Articles
• 📥 Importing Reviews — General import guide for all sources
• 🧩 Widgets Library Overview — Set up your review display widgets
• 🚀 Getting Started with Quoli — Complete onboarding guide