Replying to reviews shows customers you value their feedback and builds trust with prospective buyers. Quoli lets you reply manually or use AI-powered suggestions to respond faster.
Reply to a review manually
Open Quoli → Reviews → Manage Reviews.
Find the review you want to respond to.
Click Reply.
Type your response in the reply box.
Click Submit Reply.
Your reply will appear directly below the customer's review on your storefront.
💡 Pro Tip: Keep replies concise, genuine, and professional. Address the customer by name when possible.
Use AI-powered replies
⚡ Unlimited Plan Feature: AI-powered review replies are available on the Unlimited plan only. View plans →
Quoli's AI reply feature generates a suggested response based on the review content, saving you time while keeping replies personal.
Click Reply on any review.
Click the AI Reply button (✨).
Quoli generates a suggested reply based on the review's content, rating, and tone.
Edit the suggestion if needed — add personal touches or specific details.
Click Submit Reply to publish.
⚠️ Heads up: Always review AI-generated replies before publishing. The AI gives you a strong starting point, but a quick personal touch makes all the difference.
How to reply to negative reviews
Negative reviews are an opportunity — here's how to handle them well:
Acknowledge the issue — Thank the customer for their feedback and show empathy.
Offer a solution — Provide a replacement, refund, or next steps.
Take it offline — For complex issues, include your support email so you can resolve it privately.
Stay professional — Never argue. Future shoppers will read your response too.
How to reply to positive reviews
Say thank you — A simple, genuine thank-you goes a long way.
Reinforce the positive — "We're glad you loved the fit!" shows you read their review.
Invite them back — Mention new products or upcoming drops to encourage repeat purchases.
Bulk reply
Need to respond to many reviews at once? Select multiple reviews using the checkboxes, then choose Reply from the bulk actions dropdown. You can write a single reply template that gets posted to all selected reviews.
💡 Pro Tip: Stores that reply to reviews see up to 12% higher conversion rates. Even a short "Thanks for the kind words!" shows you're engaged.
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