The "Requests" tab in Quoli's Customer Profiles provides a centralized view of all review requests related to a specific customer. This feature is designed to help merchants track and manage review collection requests efficiently. Below, we describe each column and feature in detail to help you utilize this tool to its full potential.
Product Information
Each review request entry begins with the name of the product for which the review is being requested. This allows merchants to quickly identify the product associated with each request.
Product Name: Clearly displayed at the start of each review request entry (e.g., "Cooper desk lamp", "Essence Upholstered Bed").
Date
This column provides information about the timing of the review request.
Request Date and Time: Indicates when the review request was sent or is scheduled to be sent (e.g., "Today at 6:55am").
Request Status
This column shows the current status of the review request, providing a quick overview of its progress.
Review Collected: Indicates that the review has been successfully collected and the status is updated accordingly.
Scheduled: Shows that a review request is scheduled for a future date, along with the scheduled date.
Actions
This column provides quick access to actions related to each review request, enabling merchants to perform relevant tasks efficiently.
Action Icon: A shopping cart icon that allows merchants to manage review requests or Go-to-order.
Using the Requests Tab Effectively
The "Requests" tab in Quoli's Customer Profiles is a powerful tool for managing review requests. Here are some tips for making the most of this feature:
Monitor Request Status: Regularly check the request status to ensure all review requests are being addressed and followed up on if necessary.
Schedule Review Requests: Utilize the scheduling feature to plan review requests in advance, ensuring timely follow-up with customers.
Manage Actions Efficiently: Use the action icon to quickly access and manage review requests, enhancing your workflow efficiency.
By understanding and utilizing each aspect of the "Requests" tab, merchants can enhance their review management process, ensuring that customer feedback is collected and addressed promptly.