Shopify Flow is your store's automation app. Quoli adds three triggers to it, for a review submitted, a review published and a question asked, and two actions: one sends a review request from any workflow, the other marks an order delivered. Use them to tag customers, alert your team or ask for reviews at the right moment.
Where: Settings ▸ Integrations ▸ Flow
You need: The Flow app
Plans: Every plan
Turn it on
➀ How to complete the integration. The steps, in order.
➁ Enable. Quoli runs its triggers for your store only while Flow is on here. The card then reads Active.
Triggers
Review submitted. Runs when: A customer submits a product review. Carries: The product, rating, title and text, the reviewer's name and email, the order number, whether it has photos or videos, and where it came from.
Review published. Runs when: A product review goes live. Carries: The same as Review submitted.
Question asked. Runs when: A shopper asks a question about a product. Carries: The product, the question and the shopper's name and email.
Email and order number are empty when the review or question didn't come with them.
Actions
Send review request. Sends Quoli's review request email for an order now. Skipped when the order was already asked, or came in after your plan's review requests were used up.
Update delivery status with wonderment. Marks an order delivered in Quoli, so requests timed to delivery go out. Used with Track by Loop.
Workflows to start with
Review submitted, Rating below 3. Then: Send an internal email so your team can reach out.
Review published, Rating is 5. Then: Add a customer tag like "5-star reviewer".
Another app's "order delivered" trigger. Then: Quoli's Send review request.
Question asked. Then: Send an internal email, so questions get answers fast.
Klaviyo and GoodAPI join Quoli through these triggers too: see Use your reviews in Klaviyo and Plant a tree for every review.
💡 Tip: Alert your team on 1 and 2 star reviews. A reply within a day turns many of them around.