All customer questions submitted through your storefront land in the Q&A section of your Quoli dashboard. From here you can answer questions, create FAQs, edit responses, and keep your product pages clean and helpful.
Access Q&A management
Go to Quoli → Reviews → Q&A. You'll see three tabs:
Unanswered — New questions waiting for your response. Check this regularly.
Answered — Questions that already have a reply. These are visible on your storefront.
Archived — Questions you've hidden from the storefront (spam, duplicates, or irrelevant).
Answer a question
Click the Unanswered tab.
Find the question you want to respond to.
Type your answer in the reply field.
Click Submit.
Your answer appears on the product page immediately. The customer who asked will also be notified (if email notifications are enabled).
💡 Pro Tip: Treat Q&A like a live channel — the faster you answer, the more likely the customer is to complete their purchase. Aim for same-day responses.
AI-powered answers
⚡ Unlimited Plan Feature: AI-powered Q&A answers are available on the Unlimited plan only. View plans →
On the Unlimited plan, Quoli can automatically generate suggested answers to customer questions based on your product information and existing reviews. You can review, edit, and publish these AI suggestions — saving time while keeping answers accurate and on-brand.
Create a question (pre-seed FAQs)
You don't have to wait for customers to ask. Create common questions yourself to build a helpful FAQ section on each product page.
Click Create question.
Type the question (e.g., "Is this machine washable?").
Select the product the question applies to.
Check Add an answer and type your response.
Click Submit.
💡 Pro Tip: Pre-seed 3–5 questions per product covering sizing, materials, shipping, and care. Focus on your best sellers and new arrivals first — these are the products where Q&A has the biggest impact on conversions.
Search & filter questions
Use the search bar at the top of the Q&A page to find questions by keyword or product name. This is especially helpful when you have many products and want to manage Q&A for a specific one.
You can also filter by tab (Unanswered, Answered, Archived) to quickly find what needs attention.
Edit, hide & archive questions
Edit a question or answer — Click the edit icon on any question or answer to update the text. Useful for fixing typos or adding more detail to an existing answer.
Archive a question — Click the archive icon to hide a question from your storefront. Use this for spam, duplicates, or irrelevant questions. Archived questions move to the Archived tab and can be restored later if needed.
Delete a question — Permanently remove a question. Use this sparingly — archiving is usually the better option.
Q&A notifications
Stay on top of new questions by enabling notifications:
Go to Quoli → Settings → Notifications.
Enable New question notifications.
You'll receive an email whenever a customer submits a new question on any product page.
Best practices
Check unanswered questions daily — Make it part of your morning routine alongside checking reviews.
Be detailed in your answers — Instead of "Yes," say "Yes, this comes in sizes S through XXL and runs true to size." Detailed answers help all future visitors, not just the person who asked.
Link to policies — If a question relates to shipping, returns, or warranty, include a link to the relevant policy page.
Archive spam promptly — Keep your Q&A section clean so real questions are easy to find.
Use Q&A insights for product descriptions — If customers keep asking the same question, the answer probably belongs in your product description.
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