This article consists of:
Important Metrics
Quoli's homepage shows you the most important metrics you need to keep track of. These metrics are designed to give you a comprehensive overview of your customer engagement and review collection process.
By monitoring these key metrics, you can gain valuable insights into your customer's experiences and make data-driven decisions to improve your review collection process.
Review Requests Sent
This metric shows the total number of review requests that have been sent to customers.
Delivered
This metric shows the number of review requests that have been successfully delivered to customers. This metric is a subset of the ‘Review requests sent’ metric and takes into account factors like invalid email addresses or delivery errors.
Opened
This metric shows the number of customers who have opened the review request email. This metric is a subset of the ‘Delivered’ metric and indicates customer engagement with the review request.
Clicked (CTR)
This metric shows the click-through rate (CTR) for the review request email. It is calculated as the number of customers who clicked on a link in the email divided by the number of customers who opened the email. A higher CTR indicates that your review request emails are compelling and that customers are interested in leaving reviews.
Review Requests Scheduled
This metric shows the number of upcoming review requests that have been scheduled to be sent to customers.
Pending Orders
This metric shows the number of orders that have been placed but for which a review request has not yet been sent.
Reviews Collected
This metric shows the total number of reviews that have been collected from customers.
Photos & Videos
This metric shows the number of photos and videos that have been submitted with reviews.
Questions & Answers
Quoli's 'Q&A' analytics provides comprehensive insights into customer inquiries on your store.
Utilize these analytics to enhance your customer service, improve response times, and ensure a seamless shopping experience for your customers.
Questions received
The total number of questions submitted by visitors/customers about products using Quoli's PDP widget.
Questions Answered
The total number of questions answered by either store owners or other customers/visitors.
Questions unanswered
Total number of unanswered questions.
Get notified when a customer leaves a review
Each of the four key features in the Home section is designed to enhance your experience and maximize the effectiveness of your review management. Let's dive into each feature and its functionalities.
Staying informed about new reviews is crucial for timely responses and engagement. Quoli makes it easy to get notified whenever a customer leaves a review.
Enable Notifications:
By default, Quoli sends notifications to your store email. You can change this to any preferred email address.
Click on "Enable notifications" to configure your notification settings.
Enter the email address where you want to receive notifications.
Save your changes to start receiving real-time updates on new review submissions.
Enabling notifications ensures you are always in the loop and can promptly address customer feedback, enhancing customer satisfaction and loyalty.
Customize review requests and other emails
Quoli's native email editor allows you to tailor all your review requests, reminders, and discount emails. This customization ensures that your communications are aligned with your brand’s voice and aesthetics.
Open Email Editor:
Click on "Open email editor" to access the email customization tool.
You can personalize the content, subject lines, and design of your emails.
Use placeholders for dynamic content like customer names and product details to make your emails more engaging.
Preview your changes to see how the emails will appear to your customers.
Save your customized templates and set them as default for various triggers (e.g., post-purchase review requests, follow-up reminders).
Customizing your emails helps create a cohesive brand experience and encourages higher response rates from your customers.
Product and customer Attributes
Attributes allow you to categorize and tag your products and customers, making it easier to analyze reviews and target specific segments.
Create Attributes:
Click on "Create Attributes" to define new product or customer attributes.
Attributes can include aspects like brand image, value, quality, aesthetics, or prestige.
Assign attributes to products based on their characteristics and to customers based on their preferences or purchase history.
Use these attributes to filter and sort reviews, helping you gain deeper insights into specific areas of your business.
Managing attributes enhances your ability to personalize customer interactions and improve your product offerings based on detailed feedback.
Integrate Quoli with your brand's tech stack
Integrating Quoli with other apps in your tech stack can enhance functionality and streamline your workflows. Quoli supports integrations with various platforms to extend its capabilities.
Visit Integrations:
Click on "Visit integrations" to explore available integrations.
Popular integrations include Google, Zapier, and other eCommerce tools.
Follow the instructions to connect Quoli with your desired apps.
Customize integration settings to ensure data flows seamlessly between platforms.
By integrating Quoli with other tools, you can automate processes, enhance data analysis, and improve overall efficiency in managing reviews and customer feedback.
Things to Do Next
This section helps you take your review management to the next level by setting up a dedicated reviews page and utilizing Quoli widgets to enhance conversion rates. Let’s explore these features in detail.
Publish happy customers page
Creating a dedicated reviews page is an excellent way to showcase all your store and product reviews in one place. This page is SEO-optimized, helping to attract more traffic to your site and improve your online presence.
Create Page:
Click on "Create page" to start setting up your dedicated reviews page.
Customize the layout and design to align with your brand's aesthetics. This includes adding your logo, choosing the color scheme, and organizing the reviews section.
You can filter and sort reviews based on various criteria such as most recent, highest ratings, or most helpful.
Add custom sections like top-rated products, customer reviews, and featured reviews to highlight the best ones.
Preview your page to ensure everything looks perfect before publishing.
Once satisfied, click "Publish" to make your reviews page live.
A dedicated reviews page not only builds trust with potential customers but also improves your site’s SEO, driving more organic traffic and increasing conversions.
Convert more visitors with Quoli widgets
Quoli offers a library of 20+ highly converting review widgets with endless native customizations. These widgets can be embedded on various pages of your website to showcase customer reviews and boost social proof.
Explore Library:
Click on "Explore library" to access the collection of Quoli widgets.
Browse through the available widgets and choose the ones that best fit your needs. These include star ratings, review carousels, review sliders, and more.
Customize each widget to match your website’s design. This includes setting the font style, color scheme, and layout.
Use the drag-and-drop feature to place widgets on your site. Popular locations include the homepage, product pages, and checkout pages.
Configure the widget settings to control which reviews are displayed. You can filter by rating, date, or specific product.
Preview the widgets on your site to ensure they blend seamlessly with your existing design.
Save and publish the widgets to start displaying real customer feedback.
Using Quoli widgets effectively can significantly enhance your site’s credibility and influence purchasing decisions, leading to higher conversion rates.
Next: Learn how to maximize your conversion rate with 'Customer Profiles'
For more information or assistance, please contact our support team at [email protected]