Quoli's email settings let you control how your automated review request emails look and who they come from. A well-configured sender setup improves deliverability, builds brand trust, and ensures replies land in the right inbox.
All email settings are managed from Quoli Dashboard → Settings → General → Email Settings.
Sender Name
The "From Name" is what customers see as the sender when they receive a review request email. Set it to your brand name (e.g., "The Friendly Patch") or something personal like "The Friendly Patch Team."
A recognizable sender name increases open rates because customers trust emails from brands they've bought from.
Reply-To Address
Set the email address where customer replies are routed. Common choices include [email protected] or [email protected]. This keeps review-related replies organized and ensures your team can respond promptly.
Custom Sender Domain
By default, Quoli emails are sent from Quoli's domain. To send emails from your own domain (e.g., [email protected]), you can set up a custom sender domain. This improves deliverability and reinforces brand trust.
To set up: Select or add your custom domain in the Email Settings. Quoli will provide DNS records (SPF, DKIM) that you need to add to your domain's DNS settings. Follow the on-screen instructions to complete authentication.
💡 Pro Tip: Custom sender domains are available on the Unlimited plan. If you need help with DNS setup, reach out to [email protected] — we'll walk you through it.
Product Blocklist
Prevent specific products from triggering review request emails. This is useful for test products, samples, gift cards, or any SKU where asking for a review doesn't make sense.
Step 1: In Email Settings, find the Product Blocklist section.
Step 2: Click Add Products and search for the products you want to exclude.
Step 3: Save — those products will no longer trigger automated review request emails.
Troubleshooting
Emails going to spam: If you're using a custom sender domain, verify that SPF and DKIM records are correctly configured. Use a tool like MXToolbox to check your DNS records.
Replies not reaching your team: Double-check the Reply-To address in Email Settings. Make sure it's a monitored inbox that your team actively checks.
Product still triggering emails after blocklisting: Orders placed before adding the product to the blocklist may still have pending emails. The blocklist only applies to future orders.
For additional help, contact [email protected].
Related Articles
• 🚫 Email Blocklist — Block specific email addresses from receiving review requests
• 🔔 Notification Settings — Set up review and question alerts
• 📬 Email Templates — Customize your review request email content