Ask QI is a question box for your store. Ask what customers are saying, have it draft a reply, or ask how to do something in Quoli, and get an answer in a few seconds without leaving the page.
Where | Ask QI in the title bar of every page, and the Ask QI card on Home |
Reads | Your 15 newest reviews, whatever their status |
Plans | Advanced and up |
Ask a question
➀ Your question. In your own words. Before you ask, the popup suggests a few, fitted to how many reviews you have.
➁ QI's answer. Written out with lists and bold where they help.
➂ Copy. Copies the answer, so a drafted reply is ready to paste into the review.
➃ Ask box. Type, then press Enter to send. Shift and Enter starts a new line.
The conversation stays on screen while you move around Quoli. New conversation, under the box, clears it.
What QI reads
QI sees | QI doesn't see |
Your 15 newest reviews: each one's stars and title, or the start of its text when it has no title | The rest of a titled review's text, older reviews, photos and videos |
Your store and your plan | Questions, orders, Analytics and your settings |
| These help articles, and your earlier messages in the conversation |
So QI answers best about what customers said lately. For a count or a trend over time, Analytics has the exact figure. For how to set something up, QI answers in general terms, and the article on that page has the exact steps.
Questions that work well
Ask | You get |
What are customers unhappy about lately? | The low-rated reviews among your newest, and what to do about them. |
Summarize what customers said recently. | Your newest reviews at a glance, with next steps. |
Draft a reply to my latest low-rated review. | A reply to copy into the review, then edit. |
Which recent review would make the best ad? | A pick from your newest reviews, with why. |
QI answers each question on its own, so name the review, product or customer you mean every time, rather than "that one". QI can make mistakes: check important details before you act on them.
On plans below Advanced
The button shows a lock. The popup lists what QI does on each plan, with yours marked, and a button to upgrade.
💡 Tip: Ask QI first thing on a Monday: "What are customers unhappy about lately?" One question, and you know which replies to write this week.