General settings hold the store-wide defaults everything else inherits: how dates and names render on reviews, which languages your surfaces speak, and when Quoli should tap you on the shoulder. Open Settings, then General.
Review dates and names
Review date format. Relative ("2 days ago"), short ("Jun 3"), long ("June 3, 2026"), or numeric ("6/3/2026"). Relative reads freshest while reviews are flowing, absolute dates suit slower catalogs where "8 months ago" undersells a perfectly current review.
Reviewer name format. Full name, first name with last initial, or first name only. The middle option is the common pick: human enough to be credible, private enough to be kind.
Both apply everywhere at once, every widget, every review, consistently.
[SCREENSHOT: General settings with date and name formats]
Languages
Three independent choices: your admin language (what you see while working), the widget language (what shoppers see on your storefront), and the email language (the default for review requests and follow-ups). Selling in one language and operating in another is fully supported, just set them differently.
Alerts and the digest
Instant alerts. Email me when a new review is submitted, when a new question is asked, or both. Keep the question alert on, answer speed is a conversion lever.
The digest. A daily, weekly, or monthly roundup of activity, sent to your notification email or any address you set. The weekly digest is the right floor for any store: it is the difference between noticing a trend now and noticing it in your refund column.
š” Tip: Match alert volume to review volume. Young stores should hear about every review, it is signal. At hundreds a week, switch to question alerts plus the weekly digest and let Analytics carry the trends.