Set up notifications so you can respond fast, boost customer trust, and stay on top of your store’s reputation.
In this article:
Accessing Notification Settings
Open your Quoli dashboard.
Click on Settings in the left menu.
Select Notifications to manage when and how you get alerts.
Want to block specific emails from notifications? Check out Setting Up Email Blocklist.
Notification Types Explained
Questions Notifications
Enable getting email alerts for every new customer question.
Pro Tip: Responding quickly builds trust and helps close hesitant buyers!
Review Notifications
Enable receiving email alerts for new product reviews.
Pro Tip: Catch issues early, thank happy customers, and turn feedback into wins.
Weekly Review Report
Set your preferred day and time for a summary of all review activity.
Email it to yourself or your team (leave blank to use the store default).
Monthly Review Report
Choose a date/time each month to receive a full customer sentiment snapshot.
Direct it to key decision-makers for strategic planning.
Customizing Email and Report Preferences
Use a dedicated notification address (e.g., [email protected]) for clear organization.
Schedule reports for when you review KPIs (Monday for weekly, 1st/last day of the month for monthly).
Update notification settings anytime as your team or workflow changes.
Learn how to tailor reporting and email content in Configuring Email Settings.
Best Practices for Notifications
Enable both review and Q&A notifications to act on every touchpoint.
Set schedules that fit your weekly/monthly business cadence.
Regularly review your reports—they’re packed with actionable insights!
Respond to notifications quickly; personalize replies to turn feedback into loyalty.
Routinely audit your notification and Email Blocklist for accuracy.
Questions or need help setting up notifications? Chat with us in-app or email [email protected]—we’re happy to get you set up right!