This guide will help you configure your notification settings to stay on top of customer reviews and questions. We'll dive into the details of each field and provide some tips to help you make the most out of this feature.
Notifications keep you informed about new customer reviews and questions, helping you engage with your customers promptly. In the notification settings, you can customize how and when you receive these updates.
How to Access Notification Settings
Select Quoli: Select "Quoli" from your installed apps
Go to Settings: Locate the "Settings" tab in the left sidebar.
Select Notifications: Click on "Notifications" to open the notification settings page.
Fields Explanation
Questions Notifications
Enabled/Disabled: Toggle this setting to enable or disable email notifications for new customer questions.
Pro Tip: Keep this enabled to respond quickly to customer inquiries, enhancing customer satisfaction and trust.
Review Notifications
Enabled/Disabled: Toggle this setting to enable or disable email notifications for new customer reviews.
Pro Tip: Enable this to stay updated with customer feedback and address any concerns promptly, showing customers that their opinions matter.
Weekly Review Report
Send on: Choose the day of the week to receive your weekly review report.
Time: Set the specific time to receive the report.
Sent to: Enter the email address where you want the report sent. Leave blank to use the default store email.
Pro Tip: Schedule the report for a time when you can review it without distractions, such as Monday morning or Friday afternoon.
Monthly Review Report
Send on: Choose the day of the month to receive your monthly review report.
Time: Set the specific time to receive the report.
Sent to: Enter the email address where you want the report sent. Leave blank to use the default store email.
Pro Tip: Align this with your monthly performance reviews to assess overall customer sentiment and make informed business decisions.
Best Practices for Notification Settings
Enable Both Questions and Review Notifications: Keeping both types of notifications enabled ensures you don’t miss any customer interaction, helping you maintain a high level of customer service.
Set a Convenient Schedule: Choose times and days that align with your workflow. For instance, a weekly report on Monday can help you plan your week, while a monthly report can help you prepare for monthly strategy meetings.
Use a Dedicated Email: If possible, set a dedicated email address for receiving notifications. This helps in organizing your feedback and ensures it doesn't get lost in other business emails.
Regularly Review Reports: Make it a habit to review your weekly and monthly reports. These insights can help you identify trends, areas for improvement, and celebrate successes.
Promptly Respond to Notifications: Aim to respond to new reviews and questions as quickly as possible. This shows customers that you value their feedback and are attentive to their needs.
Customize Your Messages: When responding to reviews and questions, personalize your messages to show genuine appreciation and concern. This can turn even neutral or negative feedback into a positive customer experience.
Configuring your notification settings in Quoli is a straightforward process that can significantly enhance your customer engagement strategy. By staying informed about new reviews and questions, you can provide timely responses and maintain a positive relationship with your customers.
If you have any questions or need further assistance, please don’t hesitate to contact our support team at [email protected]
Happy Reviewing!